Quality Management

 

Experience

 

·         President’s Quality Award Board of Examiners - Federal Level

·         Texas State Quality Board of Examiners-Team Leader

·        Army Communities of Excellence Board of Examiners (Malcolm Baldrige Criteria)

·         Developed Depot Productivity Gain-Sharing Program

·         Project Officer for Army Managing the Civilian Workforce to Budget Test

·         Received Department of Army Achievement Medal for Civilian Service for developing

      Army Level Training Course on Productivity Gain Sharing

·        Member of Quality Management Steering Committee

      - Finalist in President’s Quality Award - 1994

            - Winner of Federal Quality Improvement Prototype Award - 1995

             -Winner of Army Communities of Excellence Competition - 1996

            - Union-Management Partnership initiated    

·         Chairman of Quality Management Board

   - Winner of the National Hammer Award

            - Developed Directorate-wide single performance standard system

·         Developed depot-level Performance Award Program

·         Conducted Pilot Productivity Study for  Army Depot Systems Command

·         Member of the Executive Board of Quality Texarkana

 

Presentations

 

·        National Academy of Public Administration Center for Human Resources Management, Washington, D. C.  Panelist on Labor-Management Partnerships

·         Army Research Laboratories, Topic: Implementing Self-managed Work Teams

·        Customer Service Standards in Government Conference, Washington, D. C. Topic: Reinventing the Organization to Support Service Improvement - A Case Study

·        Arkansas Industrial Development Commission Quality Workshop, Little Rock, Arkansas, Topic: Quality Management Initiatives at Red River Army Depot.

·         San Antonio Air Logistics Center, San Antonio, Texas, Topic: Development of an Installation-wide Performance Award System.

·         University of Arkansas, Fayetteville, Arkansas, Topic: Keys to Success for Engineers.

·         Office of Personnel Management, Western Management Development Center, Aurora, CO., Topic:  Developing Self-managed Work Teams-A Case Study.

·         Quality Texarkana, Topic:  A Continuous Improvement Process for Training.

·         Local Employment Advisory Committee, Topic: Effective Employee Counseling

·         Employment Relations Seminar sponsored by Texas Association of Business, Texarkana Chamber of Commerce and Texarkana Workforce Center, Topic: Effective Communications and Employee Counseling.

·         Quality Texarkana, Topic: Effective Employee Counseling.